There are 3 ways to contact us:
1) Login and Message your Project Manager.
2) Send a Message. Returning clients, include your Project ID.
3) Buy a Chat for $5. Chat with a Project Manager for 20 minutes.
1) Login and Message your Project Manager.
2) Send a Message. Returning clients, include your Project ID.
3) Buy a Chat for $5. Chat with a Project Manager for 20 minutes.
Login to our project tool, Message your Project Manager and your update
will be posted in one business day.
We are open, and your Project Manager is available, Monday through Friday 10AM to 4PM CDT. We are closed
holidays, Saturdays and Sundays. That said, we are staffed, production runs 24/7 and we assist clients
and tire-kickers as best we can when we're closed. Properly funded accounts are always served first.
No. We are not responsible for keeping archives of any of your files or your deliverables. You
should in no way depend on us to maintain copies of any of your files. Keep a rolling inventory
of everything on your own PC. Backup everything, always.
All projects are delivered as fast as possible. If you want a firm delivery date, consider purchasing a
Quote. Most clients simply open a New Account
for $375 and we proceed with their project. Save our time. Save your money.
All projects are delivered in the least amount of hours and at the lowest possible cost. If you want a
firm price and delivery-date, consider purchasing a
Quote. Most clients simply open a
New Account for $375 and
we proceed with their project. Save our time. Save your money.
Login to your project and request a Time Report from your assigned Project Manager. Login above and
review a sample Time Report in the Demo Account.
Either is fine with us. We have staging servers available for our clients' projects. However,
we prefer to develop on your webhost to assure compatibility, avoid delays and lower project costs.
When we develop on your webhost, we will not disrupt your site's normal operation. All
will be produced, tested and reviewed in hidden directories not available to your regular
site visitors.
If we do any work at your webhost, you will need to supply us with site-wide, admin-level
access to all available areas. All supplied usernames and passwords must be random alpha-numeric
and any email addresses must be random alpha-numeric and from your domain. We will not work with
you if you will not provide us with this type of access. Also, don't order our services if you
won't give us access to your webhost and want us to coach you on how to install our deliverables.
We don't work like that; it's no fun and always a waste of our time. Save our time. Save your money.
We do not work with Mac files.
We do not work with Mac files.
Message your Project Manager. We have a solution. No worries.
No. We do not provide marketing consultation nor marketing services.
Yes. Just tell your assigned Production Manager you want SEO.
Yes. We provide shopping cart solutions in any size, style, configuration, customization or API.
We have worked with them all. We develop custom carts and customize existing carts too.
No. But, we do provide solutions for all merchant account APIs and integration.
No. But, ask your Production Manager for a few recommendations.
Yes. We have a few dozen testimonials.
There is an allowable with our two types of quotes, Guesstimates and Estimates. The allowable is a buffer that
provides for a more tolerant approach to creating specifications. Guesstimates have a 50% allowable and cost $50.
Estimates have a 25% allowable and cost $150. Below are examples of each.
Guesstimate (50% allowable): client purchases a Guesstimate for $50 and provides specifications. We provide a delivery-date of 2 weeks and 40hrs at $15hr, a project price of $600. Client pays the $600 project price and we proceed with the project. So long as the specifications are delivered within 3 weeks (2weeks+50%) and/or within 60hrs (40hrs+50%) or $900, we have not exceeded the 50% Guesstimate allowable. If we exceed the time and/or price by more than the 50% Guesstimate allowable, we refund 25% of the quoted $600 project price, or $150. Guesstimates must be initiated prior to your project entering Design/Production.
Estimate (25% allowable): client purchases an Estimate for $150 and provides specifications. We provide a delivery-date of 4 weeks and 120hrs at $15hr, a project price of $1800. Client pays the $1800 project price and we proceed with your project. So long as the specifications are delivered within 5 weeks (4weeks+25%) and/or within 150hrs (120hrs+25%) or $2,250, we have not exceeded the 25% Estimate allowable. If we exceed the time and/or price by more than the 25% Estimate allowable, we refund 50% of the quoted $1800 project price, or $900. Estimates must be initiated prior to your project entering Design/Production.
Guesstimate (50% allowable): client purchases a Guesstimate for $50 and provides specifications. We provide a delivery-date of 2 weeks and 40hrs at $15hr, a project price of $600. Client pays the $600 project price and we proceed with the project. So long as the specifications are delivered within 3 weeks (2weeks+50%) and/or within 60hrs (40hrs+50%) or $900, we have not exceeded the 50% Guesstimate allowable. If we exceed the time and/or price by more than the 50% Guesstimate allowable, we refund 25% of the quoted $600 project price, or $150. Guesstimates must be initiated prior to your project entering Design/Production.
Estimate (25% allowable): client purchases an Estimate for $150 and provides specifications. We provide a delivery-date of 4 weeks and 120hrs at $15hr, a project price of $1800. Client pays the $1800 project price and we proceed with your project. So long as the specifications are delivered within 5 weeks (4weeks+25%) and/or within 150hrs (120hrs+25%) or $2,250, we have not exceeded the 25% Estimate allowable. If we exceed the time and/or price by more than the 25% Estimate allowable, we refund 50% of the quoted $1800 project price, or $900. Estimates must be initiated prior to your project entering Design/Production.
Quotes must be ordered before you project enters Design/Production. All quotes, Estimates and Guesstimates, are valid
for 150hrs. You must fund your project with the full project price provided with your Estimate or Guesstimate within 150hrs
of its issue; if not, your quote is void.
You know what you can afford/want to pay; it could be $300 or $30,000. We work with a diverse range of clients.
Share your target budget with assigned Project Manager. We'll do all we can to meet your budget. Most clients simply
open a New Account for $375 and we proceed with their project.
Save our time. Save your money.
Time is expended in 6min/.1hr, increments, $1.50 each 6min/.1hr. Everything we do for you
and your project is $15hr. Request a Time Report anytime. Message your
Project Manager and your Time Report will be posted to your project.
Payments are in-advance. We do not accept any type of escrow payments.
We accept credit and debit payments. Payment is acceptance of our
terms. Service does not begin until your payment is cleared to our account.
When your purchased hours are expended we request a Recharge. If your account is not Recharged, your
project is archived and your spot in the Production Queue forfeited. We do not provide communication,
service or support if your account is not properly charged.
Send us a Message, include your Project ID, your project will be reactivated and your assigned Project Manager will Message you.
If your purchased hours are expended, if there's an outstanding recharge,
recharge your account. Then, Message us with your Project ID and your project will be reactived. Properly funded
projects are always given higher priority.
There's a login panel on every page at our site. Credentials for the demo account are below.
username: Onyum
password: JustGoodStuff
Read our project tool policies, it takes 3 minutes. It takes 9 minutes to learn the project tool.
username: Onyum
password: JustGoodStuff
Read our project tool policies, it takes 3 minutes. It takes 9 minutes to learn the project tool.
Onyum is a wholly-owned subsidiary of a privately held US corporation and is 100% American-owned. Everyone you'll work with is from
Australia, New Zealand or the US. English is our native language. We're not an ESL business. You won't be working with half-fluent,
offshore workers who call you 'Madam' or 'Sir'. We are professionals, working from locations all over the world, united by high-speed Internet.
If any of this doesn't work for you, don't work with us.
Three steps...
1) Open an Account for $375; 25hrs of service at $15hr.
2) You'll be assigned a dedicated Project Manager. During regular business hours, you will have access to our project tool and your assigned Project Manager in an hour or so.
3) Your Project Manager is your primary point of contact. Your Project Manager assists with gathering any required access, assets and direction. When your Project Manager has everything we need to deliver your project, it is sent to Production. If you are prepared, this should not take more than 30 minutes. Once your project is in Production, you are provided with ongoing reviews until your project is delivered.
1) Open an Account for $375; 25hrs of service at $15hr.
2) You'll be assigned a dedicated Project Manager. During regular business hours, you will have access to our project tool and your assigned Project Manager in an hour or so.
3) Your Project Manager is your primary point of contact. Your Project Manager assists with gathering any required access, assets and direction. When your Project Manager has everything we need to deliver your project, it is sent to Production. If you are prepared, this should not take more than 30 minutes. Once your project is in Production, you are provided with ongoing reviews until your project is delivered.
No. Your assigned Project Manager is your sole, dedicated point of contact.
Quality is a reflection of hours invested. Our capabilities are sufficient for any project, for
anyone: students to brand managers at some of the largest companies in the world.
No. All our projects are delivered as fast as possible — that's fast enough for 99% of our clients.
If you require emergency service, don't work with us.
We do not accept client estimates under any conditions. If this is how you want to work with us, do not
hire us without first purchasing a Quote.
We do not accept client estimates under any conditions. If this is how you want to work with us, do not
hire us without first purchasing a Quote.
We do not accept client estimates under any conditions. If this is how you want to work with us, do not
hire us without first purchasing a Quote.
Message your assigned Project Manager and request a refund of your remaining account balance. Production is
stopped the minute your assigned Project Manager confirms your request and your account balance refund request is
processed in 15 business days.
We provide consultation, guidance, good service and good deliverables. But, we do not pamper our clients and
have no tolerance for rude, unprofessional communciation. If you want to be pampered, if you must be rude
and unprofessional with the people you work with, don't work with us.
Nope, none of the above. Nothing in the FAQ or our terms is negotiable.
We do not recycle, resell or share anything we produce for our clients. You pay for it and it is yours.
If you need an NDA/IPA/confidentiality agreement to work with us, that's fine: open a New Account, post your document(s) to Files in your project and your assigned Project Manager will send your document(s) to our attorney for review. If approved and accepted, your agreements will be executed and posted to Files inside your project. If declined, your account balance is refunded.
If you need an NDA/IPA/confidentiality agreement to work with us, that's fine: open a New Account, post your document(s) to Files in your project and your assigned Project Manager will send your document(s) to our attorney for review. If approved and accepted, your agreements will be executed and posted to Files inside your project. If declined, your account balance is refunded.
We market our services at various freelancer channels; at these sites Project Directors may provide you with an
opportunity to fund an account for more or less than our standard 25hrs. Whatever is offered by your Project
Director, unless specifically discussed and agreed otherwise, is a purchase of a block of hours and has no
bearing on anticipated project budget nor how long it will take us to deliver your project. If you want
a fixed-priced, if you want an estimate, order a Quote.
Clients sourced through any freelancer channel (e.g. iFreeelance, GetAFreelancer, oDesk, etc.) will be requested
and expected to post feedback when we have delivered hours equal to their initial purchase. A copy of that
feedback will then need to be provided to your assigned Project Manager. If you want to leave feedback at some
other point in your project, that will need to be discussed and agreed with your Project Director or assigned
Project Manager, before your project begins.
Perhaps, send a Message and staff will assis you as soon as they can. At a minimum, expect a reply next
business day. Properly funded accounts are always given higher priority.
We accept credit and debit payments. Service begins
when your payment has cleared to our account.
We don't do mail. We don't do phone calls. We don't have offices. We are
professionals working from locations all over the world. If you want to work with a solution provider
who uses snail-mail, provides phone support or has offices, don't work with us.
Onyum(s) - was a trademarked, preservative-loaded, corn-batter and onion concoction, manufactured and marketed
by General Mills in the early 70's. Tasty, for an indefinite shelf-life snack food. The domain
was available and trademark abandoned. We liked the name. We bought the domain. We are Onyum™.
Onyuk.com - we market through many channels. Some channels don't allow outside contact. We needed a way to share our site without providing contact information or gathering visitors' personal data – that is what Onyuk.com offers. Onyuk.com has nearly everything you will find at our actual site; with all contact, payments and information collection tools disabled or removed.
Onyuk.com - we market through many channels. Some channels don't allow outside contact. We needed a way to share our site without providing contact information or gathering visitors' personal data – that is what Onyuk.com offers. Onyuk.com has nearly everything you will find at our actual site; with all contact, payments and information collection tools disabled or removed.
The ratio of real buyers with real projects to fake buyers with fake projects is mind-boggling.
To minimize time wasted on fake buyers with fake projects, we profile all inqiries against a 21
point profiling system. Our profiling system has an accuracy of +/- 1%. Inquiries that miss 3+ points
are automatically flagged. You've been flagged if we're not communicating, an offer has been
retracted or if your IP is blocked. To remove the flag and proceed you will need to Message direct at
our site, order a Chat, or fund an account.
We require a minimum $1500 (100hrs at $15hr) initial account funding for all Smartphone projects.
Message your Project Manager, request an Account Balance Refund, your request will be filed with
Accounting and issued in 15 business days, $150 each week. We do not provide refunds for expended hours
or services already provided. If this doesn't work for you, don't work with us.
Supply and demand determines our hourly rate. Our current hourly rate is clearly displayed. Hours purchased
at the current, displayed rate are credited to your account and their rate does not change.
