You've read our FAQ. Now take 3 minutes to read this page. If not, you will have problems. All you need to know about working with your assigned Project Manager inside the project tool is on this page. Once you've read this page, login.
Our project tool is easy and intuitive. Most clients know it in ~9 minutes.
demo account Username: Onyum
demo account Password: JustGoodStuff
Credentials: username, password and email
Do not alter, modify or change your assigned username, password or email. If you need your username, password or email modified, Message your assigned Project Manager with your request. Do not modify your username, password or email without the assistance of your assigned Project Manager, or you will break your credentials and your project data will be corrupted.
Messages
Project communication, details, updates, files, document sharing, design reviews and discussions are all managed with Messages. Do not post New Message Threads. All you need to do is post replies to existing Messages. Your Project Manager will post New Message Threads as might be required. Most projects can be completed with less than 6 threads. Do not reply to Messages via email; login and post your replies inside your project. If you post email replies your Messages may be missed and/or there will be project delays.
Do not email us direct at the email address noted inside your project, there will be no reply. If you need to contact us outside of your Project, post a Message direct at out site.
To-Dos
We do not use this feature. Do not use this feature.
Writeboards
We do not use this feature. Do not use this feature.
Login Timers
We do not use this feature. The information supplied is not valid.
Time Reports
Request a Time Report with a break-down of your project hours whenever you like; Message your Project Manager and it will be posted to your project.
Milestones
Here you will see Milestones for your project: past, present and future. All Milestone dates are subject to change. Milestones are frequently changed as we adjust Production Schedules to meet project-demand. Your Project Manager is the only person who marks Milestones as completed. Clients do not mark Milestones as completed.
Do not mark Milestones as 'completed' or your Milestones will be lost.
Do not post Comments to Milestones, they will never be seen.
Files
Files loaded to your project must be attached to a Message. There is a file attachment tool directly below each Message. Coded files (.htm/.php/.jsp/.js/.csv/passwords/etc.) are best posted in ZIP/RAR. DO NOT load files directly to the Files tab. If you load files directly inside the Files tab, without attaching them to a Message, they will be missed.
Contact & Communication
All project communication is managed inside the project tool. Do not reply to Projects Messages via email. Login and post your reply inside your project. Do not email us at the email address noted inside your project, there will be not reply. To contact us, post a Message in your project or submit the form at our site. We do not provide telephone support. If you would like chat support, you will need to purchase chat time separate of your project. There's a Chat Now button on every page at our site.
One Login Area & One Access URL
You'll see alternate access URLs and project links — don't use these. Only access your project with a login from Onyum.com — there's a login panel on every page. There are crucial data exchanges that rely on your login here at Onyum.com. We are not responsible for data loss, project corruption or delays that may result from you accessing your project and/or your login at any other URLs.
If you have questions, first read the FAQ and then Message.
